Shipping & Returns
GENERAL TERMS & POLICY
Revive Our Kitchen may amend these rules as needed, with any updates taking immediate effect upon publication on www.reviveourkitchen.com. Non-acceptance of these terms constitutes an immediate forfeiture of the right to use Revive Our Kitchen's services. Utilization of Revive Our Kitchen's services implies acceptance of these rules by all buyers. In the event of a discrepancy, Revive Our Kitchen's Policy shall prevail.
Buyers must submit return and refund requests within 25 days from the delivery date for after-sales issues. Should a request be filed after this period, Revive Our Kitchen reserves the right to deny any after-sales service.
Prior to requesting an order cancellation, buyers must verify that Revive Our Kitchen's Return & Refund Policy permits cancellation at the current stage. If allowable, buyers are required to apply for cancellation, subject to Revive Our Kitchen's consent. Please be aware that while Revive Our Kitchen will attempt to cancel the order with the warehouse, the ability to do so is not guaranteed.
Should Revive Our Kitchen fail to fulfill a buyer’s order within the Order Processing Time specified on Revive Our Kitchen’s product page, due to reasons including but not limited to stock shortage or other unforeseen circumstances, Revive Our Kitchen is obligated to promptly cancel the order and issue a refund.
In the event that the buyer receives damaged or broken goods and substantiates a refund request with compelling evidence, Revive Our Kitchen is obligated to provide a prepaid return label within 3 business days for the return of the damaged or broken items. Revive Our Kitchen should process the refund once the returned goods are marked as “in transit” on the logistics website, using the Revive Our Kitchen-provided prepaid return label.
For “non-defective remorse returns,” Revive Our Kitchen reserves the right to accept or reject such requests in line with its stated policy. Revive Our Kitchen will abide by its published policy in these instances.
Should Revive Our Kitchen agree to an after-sale request for “non-defective remorse returns” and opt to impose a “restocking & repacking fee,” the total fee charged shall not exceed 35% of the order’s total price.
Under conditions that necessitate a refund based on Revive Our Kitchen's policy, Revive Our Kitchen enforces specific time constraints. Refunds must be issued within no more than 3 business days, and redelivery must be initiated within no more than 5 business days.
Buyers must ensure that goods are returned within 15 calendar days of receiving a return label. Should this deadline not be met, Revive Our Kitchen may exercise the right to withhold the refund.
Upon submitting an after-sales request, the buyer is required to furnish evidence to Revive Our Kitchen. If the buyer fails to provide adequate evidence within the timeframe specified by Revive Our Kitchen's Return & Refund Policy, Revive Our Kitchen reserves the right to decline the return and/or refund request. The determination of whether the evidence is compelling will be made at Revive Our Kitchen's discretion.
1. REFUND REQUEST TIMING
Buyers are entitled to request a full refund for orders not dispatched within the timeframe indicated on the order page, as per the estimated processing time.
| Return & Refund Type | Situation | Revive Our Kitchen Rules |
|---|---|---|
| For Unshipped Orders | Request made after the stated processing time. | Revive Our Kitchen will refund the order. |
| Request made within the stated processing time. | Upon receipt of a refund request, Revive Our Kitchen must act — accept or reject — within 3 business days. Should Revive Our Kitchen not address the request within this period, the refund will be issued automatically. Note: Even if the order is within the stated processing time, refund requests must still be processed within this 3-business-day window. | |
| For Shipped Orders | Request made after the order has been shipped. | Upon receipt of a refund request, Revive Our Kitchen must act within 3 business days. Should Revive Our Kitchen not address the request within this period, the refund will be issued automatically. Note: Even if the order is within the processing timeframe, refund requests must still be processed within this 3-business-day window. |
2. GOODS RETURNED IN TRANSIT
For orders fulfilled by Revive Our Kitchen: If a package is returned to Revive Our Kitchen during transit due to a logistics carrier error and the buyer requests a refund, Revive Our Kitchen is required to process the refund within 3 business days of the refund request. Conversely, if the buyer chooses redelivery, Revive Our Kitchen must begin reshipment within 5 business days of receiving the redelivery request.
Exceptions to this policy, which may preclude Revive Our Kitchen's obligation to refund or redeliver, include but are not limited to:
• The provision of an incorrect or incomplete address by the buyer.
• The refusal of the buyer’s recipient to accept the goods. This does not apply in instances where the buyer has cancelled the order upon the recipient’s request and Revive Our Kitchen has consented to the refusal of delivery.
For pick-up orders: Revive Our Kitchen bears no responsibility for issues related to logistics.
3. GOODS DESTROYED IN TRANSIT
For orders fulfilled by Revive Our Kitchen: If the package or goods are damaged during transit and the buyer provides proof — such as a screenshot from the logistics website confirming the destruction — Revive Our Kitchen is obligated to process a refund within 3 business days of the refund request. Alternatively, if the buyer requests redelivery, Revive Our Kitchen should initiate the process within 5 business days of the request.
For pick-up orders: Revive Our Kitchen holds no responsibility for any issues related to logistics.
4. WRONG RECEIPT INFORMATION
If the buyer enters incorrect recipient information for an order, they should promptly reach out to Revive Our Kitchen via Contact Us to request an update of the order with the correct recipient information.
Please be aware that requests for correcting recipient information or cancelling an order are not guaranteed to be fulfilled.
Should the order have already been dispatched, it is the buyer’s responsibility to contact the logistics company directly to provide accurate information.
If goods are shipped to an incorrect address because the buyer provided wrong information, Revive Our Kitchen has the discretion to determine whether to accept the return of the products and issue a refund. Buyers should confirm with Revive Our Kitchen whether they are willing to accept the return. In cases where Revive Our Kitchen consents to the return, the buyer will be accountable for the return shipping expenses.
Should the order be uncorrectable or non-returnable, the buyer must absorb any associated losses.
5. DEFECTIVE PRODUCTS
Including package breakage, significantly not as described, missing or wrong goods, and quality problems.
Upon receipt, if the buyer encounters any of the above issues, the buyer should submit a refund or redelivery request along with valid proof. Valid proof includes photos or videos that clearly demonstrate the issue with the goods received. Once the request is filed, Revive Our Kitchen is required to review the provided evidence and respond within 3 business days.
If Revive Our Kitchen, upon reviewing the proof, finds that it does not clearly demonstrate the problem, the evidence is considered invalid. In such cases, Revive Our Kitchen reserves the right to deny the buyer’s refund request.
If the buyer’s evidence clearly demonstrates an issue, the review process should not exceed 3 business days. Should a return be necessary for a refund, Revive Our Kitchen must provide the buyer with a prepaid return label within 3 business days following approval of the proof. Revive Our Kitchen is then required to issue a refund once the tracking information provided by the buyer indicates the return is in transit, which must also occur within 3 business days.
If the goods do not need to be returned, Revive Our Kitchen must process the refund within 3 business days of receiving the refund request.
In the event that the buyer opts for redelivery and the proof is deemed valid, Revive Our Kitchen must initiate the redelivery within 5 business days of the proof being approved. Revive Our Kitchen reserves the right to issue a refund instead if no stock is available for redelivery. Alternatively, buyers may choose to reorder the products once they are back in stock.
6. LOGISTICS ISSUES
6.1 INVALID TRACKING INFORMATION
If Revive Our Kitchen confirms that the tracking number provided is incorrect and Revive Our Kitchen does not supply the correct tracking information within 3 business days, Revive Our Kitchen will issue a refund for the order.
6.2 UNTIMELY TRACKING INFO UPDATES
For orders fulfilled by Revive Our Kitchen: Should there be no update on the tracking information for more than 7 business days as indicated on the logistics website, and the buyer requests a refund, Revive Our Kitchen must process the refund within 3 business days of the buyer’s request.
For pick-up orders: Revive Our Kitchen is not held responsible for any logistics-related issues.
Please note that this policy does not apply during exceptional times or periods, such as public holidays, pandemics, extreme weather conditions, or other unusual circumstances where standard logistics operations may be disrupted.
6.3 EXTENDED SHIPPING DELAYS
For orders fulfilled by Revive Our Kitchen: If the actual transit time surpasses the estimated delivery time by 10 days or more, and Revive Our Kitchen does not offer any valid updated tracking information, the buyer is entitled to request a refund. Upon such a request, Revive Our Kitchen must issue the refund within 3 business days.
For pick-up orders: Revive Our Kitchen is not liable for any issues related to logistics.
Please note that this policy does not apply during exceptional times or periods, such as public holidays, pandemics, extreme weather conditions, or other unusual circumstances.
6.4 LOGISTICS EXECUTION RULES
Buyers are required to familiarize themselves with the shipping options provided before placing an order. If multiple shipping methods are offered, Revive Our Kitchen must dispatch the order according to the buyer’s selected logistics choice. Non-compliance allows the buyer to seek a refund. However, if the product listing indicates “Seller-Selected Shipping (Buyer Cannot Choose),” Revive Our Kitchen retains the discretion to choose the shipping method, and any specific logistics requests made by the buyer at the time of order will not be accommodated.
6.5 RESTRICTIONS ON COMBINED SHIPMENTS
Upon receipt of an order, Revive Our Kitchen must ship each order separately to the designated address. Combining multiple orders into a single shipment is prohibited unless Revive Our Kitchen has received explicit consent from the buyer for such consolidation.
7. MISCELLANEOUS
During public holidays, pandemics, extreme weather conditions, or other exceptional situations, buyers should reach out to [BUSINESS EMAIL ADDRESS] or contact Revive Our Kitchen via Contact Us to address any product or logistics concerns.
Revive Our Kitchen commits to providing timely assistance to buyers under these special circumstances. Buyers are advised to anticipate a resolution from Revive Our Kitchen on such matters within a maximum of two weeks after notification.
If buyers are dissatisfied with the resolution of post-sale issues, they are obligated to initiate a dispute with Revive Our Kitchen, which will facilitate the handling of the after-sale matters.
